Pro Mach

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Customer Service Representative

at Pro Mach

Posted: 9/26/2019
Job Status: Full Time
Job Reference #: 88f03c89-5e94-4063-9a86-c56e8090373f
Keywords: phone

Job Description

Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to efficiently and quickly produce quality labels and tags. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit and for more information on ProMach Careers, visit

 ID Technology, Fresno, CA seeks an experienced, positive individual who will contribute to the success of the company by establishing and maintaining good client relations. This position receives and processes to completion customer inquiries, orders and concerns. An ability to blend excellent communication skills with organizational and detail orientations are keys to success.


In this important role, you will: 

  • Process, track & expedite customer orders, verifying for accuracy
  • Address shipment & delivery inquiries
  • Conduct phone work with clients, internal sales and service representatives
  • Enter and manage data in software system
  • Follow up as appropriate, internally and externally, providing excellent communication and service
  • Maintain excellent records
  • Partner with others throughout the company to ensure successful processes
  • Coordinate special project tasks


  • Two year degree or relevant certification preferred
  • Experience in sales &/or customer service
  • Ability to understand customers’ needs & relate to production processes
  • Strong written and verbal communication and human relations skills
  • Demonstrated excellence in organization and time management skills
  • Must be computer literate
  • Strong working knowledge of Adobe Illustrator and Photoshop
  • Must maintain a positive attitude
  • Excellent project coordination skills

 Other Skills/Abilities which will ensure success

  • Commitment to service
  • Ability to assess client needs
  • Willingness to learn
  • Ability to work well with ever changing priorities and/or situations
  • Must be high energy, self-starter
  • Willingness to go above & beyond to ensure superiors support of both internal & external customers


Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.