Kaiser Permanente

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Administrative Services Manager

at Kaiser Permanente

Posted: 3/26/2019
Job Status: Full Time
Job Reference #: 771630

Job Description

Provides administrative support in a staff capacity to a diverse functional area or business group by directing such activities as budget planning and control, personnel administration, training, communications and workflow procedures. Identifies, coordinates and implements numerous projects/programs to improve the quality and cost-effectiveness of operations and service. Provides support and advice to management. Resolves complex problems, many of which do not have easily definable solutions.
Essential Functions:
• Ensures compliance with organization policies/procedures and regulatory agencies; effective utilization of personnel, materials, space and equipment; and effective customer service.
• Recommends and implements internal policies and procedures. Interprets and applies company policies/procedures.
• Manages the budget to meet the fiscal goals for capital, payroll and non-payroll expenses; performs financial and staffing analysis.
• Coordinates reconciliation of accounts and budget reporting requirements.
• Advises management of serious variances; recommends and implements solutions.
• May include managing complex transfer pricing agreements.
• Supervises multiple ancillary functions, such as secretarial support, systems development, communications and training.
• In addition, provides human resources support to the entire functional area, including managing the hiring, salary determination and performance evaluation processes.
• Directs the units participation in diversity employment programs.
• May compile statistics and produce reports (EEO/AA) for human resources and management.
• Facilitates/administers training and educational programs, such as professional development, systems training and train-the-trainer programs.
• May conduct training sessions.
• Identifies service and operational problems and issues; provides project management support to identify, research, develop and implement solutions.
• Edits/produces any organizational unit communications, such as newsletters and directories. Represents the organizational unit on administrative matters.
• Establishes partnerships with other functional areas and/or regions.
• Provides consultation to project teams working on region-wide and/or inter-regional projects.


Basic Qualifications:
• Minimum five (5) years of experience managing a multi-disciplinary staff of professionals, technical and non-exempt employees.
• Bachelor's degree in business administration OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.
License, Certification, Registration
• N/A
Additional Requirements:
• May require minimum three (3) years of experience in functional area.
• Ability to adapt to constantly shifting priorities in managing a wide-range of projects
• Team player, tactful and diplomatic.
• Demonstrated interpersonal skills.
• Basic user knowledge of computer systems/MS Office applications.
• Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
• Experience developing education and training programs.
• Experience with budget management/ development.
• Master's degree preferred.